|Terms and Conditions
What is the Hornsea Ink shop returns Policy?
We hope that you will be pleased with your purchases from the
Hornsea Ink Shop. However, there may be occasions when you need to return items to us.
Goods Damaged in Transit?
If any goods were damaged in transit, we ask that you report
it to us within 3 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return
Faulty Goods (Ink & Toner Cartridges)
If your product is faulty or should become faulty, you can
obtain a replacement or refund within 6 months of purchase - you must be able to provide your order number. In addition, compatible toners carry a 12 month warranty and can be returned for a replacement or refund in this timescale.
If you change your mind (Within 10 Days)
If you have changed your mind and you are a private customer
(not applicable to business customers), and the goods have not been in your possession for over 10 days, then you are entitled to a full refund. You must take reasonable care of the goods until they are returned to us. In particular this means that you will:
Not open shrink-wrapped or blister pack products or break
any manufacturer's seals
Return in good condition all packaging, manuals, cables
Please note that the cost of returning these items is the
responsibility of the customer
If you change your mind (After 10 days)
If you wish to return goods after 10 days of receipt,
because you have ordered the incorrect items or you have changed your mind you may still do so and have the value of the returned items transferred towards replacement goods. All goods must be unopened and in their original packaging.
Please note that we will accept goods back under these
conditions up to a maximum of one calendar month from date of ordering.
How do I raise my returns request?
To return a product you must obtain a returns authorisation
number (RMA), you can get this by sending an email to firstname.lastname@example.org
include the order number in the subject line and a description of why you want to return the item
in the email.
What is the best way for me to return my items to you?
We always advise our customers to use some form of delivery
that requires a signature on delivery. The majority of items are returned to us using Royal Mail Special or Recorded Delivery.